ashbury BLOOM Frequently Asked Questions (FAQ)
Are your products all-natural?
All of our products are formulated with high-quality natural plant-based, sustainable oils and butters. The all-natural collection products are scented with Essential Oils, which are natural oils extracted from plants and fruits through either distillation or cold pressing. Other products are made with natural ingredients and scented with Essential Oils and/or Fragrance Oils which are paraben and phthalate-free and perfect for those who seek more exotic scents or want a greater variety of fragrances. All of our products are free of parabens, sulphates and phthalates which makes them safer for you and the environment. Shop here for all of our products!
Can I use your products if I have sensitive skin?
Yes! Our products are formulated with ingredients that should be gentle enough for those with sensitive skin. However, it is recommended that you test the products first on a small area (e.g. washing your hands with our soap bars before using on your body). Discontinue the use in the rare event of any skin irritation.
How are your soaps made?
Our soap products are cold-pressed, infused with invigorating scents, and aromas that are rich and complex while air-cured for 4-6 weeks. The natural oils found in our handmade soaps are nurturing to the skin and are not found in store-bought soaps.
I see some white coating or spots on my soap. Does that mean it’s gone bad?
What you’re seeing is soda ash and it’s completely harmless. It can sometimes occur on the surface of the soap that’s exposed to carbon dioxide in the air. It will wash away with the first use. If you bought the soap as a gift, you can wipe the soda ash away with a damp paper towel. (Tip: Wear gloves so you don’t leave any fingerprints on the bar.)
Do you have a wholesale purchasing or high-volume discounts program?
Yes, we do – we love connecting with retail owners who want to bring our natural line of products to their retail space. We thrive in retail spaces such as spas, gift shops, boutiques, wellness centres gift boxes, floral shops and general stores – click here to learn more about our wholesale program and to receive our wholesale package with more information about our products, wholesale pricing and wholesale order process.
What is the shelf life of your products?
Our products are formulated with natural ingredients and we do not use any synthetic preservatives. As a result, most of our products are best used within six months of purchase. Our soap bars are best used within one year of purchase. Scents can fade over time. Please store all products at room temperature away from direct sunlight, heat and water to extend their longevity.
I’m purchasing products on the website as a gift for a friend. Can I still include a personalized note with a greeting card, even if I’m not purchasing one of your gift sets?
Yes, leave us a note at checkout and we would be happy to include a personalized note with a greeting card at no extra cost! See our product collections
I would like to purchase a gift set, can I change the product scent that’s listed on the website to a different scent?
Yes, leave us a note at the checkout if you would like to switch a product in the same category to a different scent. If we have the product in stock we will gladly accommodate – shop our gift sets here.
Where do you currently ship? When should I expect my order to arrive?
We are currently shipping within Canada and the United States of America (USA). Once you have completed your purchase online, we will deliver or ship your order and send you an email notification. Free delivery/shipping is available on orders over $30 locally and $60 Canada-wide – learn more about our Shipping/Delivery terms.
Do you offer free local delivery and how soon will I get my order?
Yes, we provide free delivery/shipping on orders over $30 locally within the greater area of the City of Hamilton, Ontario, Canada – including Ancaster, Glanbrook, Stoney Creek, Dundas, Waterdown, Burlington and Grimsby. Our system will automatically recognize your postal code and provide a free delivery option for you to select at checkout. It can take up to a week to receive your order, however, we deliver 2-3 times a week – learn more about our Shipping/Delivery terms.
Do you collect sales tax on purchases?
Sales taxes (GST/HST) apply to all Canadian customers and are based on the shipping address location – for more details and rates by province, see Sales Taxes.
Do you offer returns/refunds for online purchases?
Because of the nature of our products, safety and contamination concerns, we are not able to accept and resell any item after it leaves our shelves and as such, we do not accept returns/refunds or exchanges. If the product you received was sent in error or damaged, please contact us within 48 hours of receipt and we will gladly do our best to fix the problem – learn more about our Returns & Refunds. For any questions or concerns, please contact us at firstname.lastname@example.org.
Are you on Social Media?
Yes! We frequently post new content on our Instagram including more information about our company, how our products are made, and the people who make it happen!